Effective Date: [Effective Date]

At Box5 International, customer satisfaction is important to us.

Return Eligibility
Customers may request a return within 14 days of receiving their order. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items
The following items are not eligible for return:

  • Items that have been used, damaged, or altered by the customer.
  • Items returned without original packaging.
  • Final sale or clearance items, where applicable.

Return Process
To initiate a return, please contact us at support@box5international.com with your order number and reason for the return.

Refunds
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can assist you promptly.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Contact Information
Box5 International
262 Chapman Rd #240, Newark, DE 19702, USA
Phone: 302-560-6850
Email: support@box5international.com